Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

Design Time and Delivery

We understand that you want your floral gift delivered as soon as possible, and we are dedicated to providing you with an exceptional experience. Since each floral gift is handcrafted, we kindly ask for a one-day advance notice before the desired delivery date. This allows us to apply our design expertise to craft your floral arrangement and schedule it to ensure it arrives on time and in perfect condition.

For prompt delivery, in most instances, if all items are available and your order is submitted by noon on weekdays, we can provide same-day delivery within our standard delivery zone. Our standard delivery area includes the regions listed below which covers both Immediate and Full Coverage service areas.

Please Read

• Immediate Delivery Area: Coverage consist within a 1-mile radius of our shop located at 250 N McGregor Ave, 36608).

• Full Coverage Areas: All of the following zones are covered in our everyday delivery routes: 36604, 36606, 36607, 36609, and 36693.

• Limited Coverage Areas: We also deliver to parts of 36602, 36603, 36605, 36608, 36618, and 36695, depending on distance from shop.

• Morning Deliveries: To schedule morning deliveries, please place your orders in advance of the delivery date.

• Specific time deliveries: If approved, these will be scheduled according to available time-slots and to the priority of the routes and might involve additional charges.

Contact us if you require help with a delivery request.

251-344-2654

Customer Return & Exchange Policy

We want you to be fully satisfied with every purchase. If you have any concerns about fresh or live plants, please contact us within 24 hours of receiving your order during our regular business hours. This allows us to quickly assist with a return or exchange.

? Live & Fresh Plants

• Returns and exchanges are available only for items that arrive damaged or defective.

• Notify us within 24 hours of delivery so we can help resolve the issue promptly.

? Non‑Perishable Items

• Exchanges may be requested within 5 days of purchase.

• Items must be unused, undamaged, and in their original condition.

? Refunds

• Approved refunds are processed immediately.

• Please allow 5 to 10 business days for the refund to appear on your statement, depending on your bank or card provider.

Thank you for your understanding — and for choosing to shop with us!